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NOR COVID-19 FAQ's - UPDATED

IS NOR OFFERING ANY PROGRAMS AND ACTIVITIES?

Kern County is now in the Red Tierr of the State of California's Blueprint for a Safer Economy and is poised to move forward to the Orange Tier shortly.  Plans to resume a variety of programming are underway. Youth and adult tennis lessons continue and Tot Sports seasons will continue. A modified swim season and a return of Adult Softball are in the works  Please continue to visit the website as well as our social media pages for updated information. 
 

ARE THE COMMUNITY CENTERS OPEN?

All NOR community centers were closed to the public on March 18, 2020 per the original stay at home order issued by the State of California. 

The RiverLakes Ranch Community Center is now open to take field/diamond and shelter reservations Monday-Friday, 8a-5p. The center remains closed to rentals and programming.

NOR's remaining community centers remain closed at this time:
• Greenacres Community Center, 2014 Calloway Drive
• Rasmussen Center, 115 E. Roberts Lane
• Riverview Community Center, 401 Willow Drive


NOR Staff will still be available to take your calls. Due to anticipated increased call volumes, you may experience delays. Should you have a question and experience a delay in getting through via phone, please submit your question via the form available on our website at norfun.org.

 

​​ARE THE PARKS STILL OPEN?  

NOR Parks are OPEN! All open turf areas and walkways of our parks remain open. Basketball courts are open, tennis and pickleball courts are open  and the playground equipment is open for use at your discretion. We encourage you to continue visiting our parks, as regular exercise is essential to physical and mental well-being. However, when visiting please follow all CDC guidelines regarding social distancing (stay 6' from others) and increased personal hygiene protocol (washing your hands regularly, keeping your hands away from your face and bringing hand sanitizer with you). NOR park restrooms are open, but you may encounter an occasional closure due to staff availability limits. Please plan accordingly when heading out to a park.

 

HOW DO I GET A REFUND?

Refunds for programs, classes and reservations that were cancelled in the period covering March 13, 2020 – June 30, 2020 will be applied to your household account.

Should you wish to receive your refund via check or credit card credit, please visit our website at norfun.org and click on the link on the homepage. Fill out and submit the form. Your refund will be processed in the manner you paid (check for those who paid by cash or check; credit card credit for fees paid by credit card). Please note: refund requests will take 3-4 weeks to process.

We appreciate your patience and understanding, as we continue to monitor this unprecedented situation and encourage you to stay up to date with COVID-19 facts through the CDC, the California Department of Public Health and the Kern County Department of Public Health.