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NOR COVID-19 FAQ's - UPDATED

IS NOR OFFERING ANY PROGRAMS AND ACTIVITIES?

Kern County, along with the rest of the State of California, has fully reopened as of June 15th per Executive Order by the Governor. Plans to resume a variety of programming are underway. Several programs are underway for the summer, including our aquatics season, summer day camp, summer sports camps and adult softball, with additional sports, programs and activites still in the planning phase.  As our staffing numbers increase, those additional programs will go live. Please continue to visit the website as well as our social media pages for updated information. 
 

ARE THE COMMUNITY CENTERS OPEN?

All NOR community centers were closed to the public on March 18, 2020 per the original stay at home order issued by the State of California. 

The RiverLakes Ranch Community Center at 3825 Riverlakes Drive is now open Monday-Friday, 8a-5p. 

Rasmussen Senior Adult Center at 115 E. Roberts Lane is currently open Monday-Friday 9a - 4p for activities and senior lunch service.

Greenacres Community Center, 2014 Calloway Drive and Riverview Community Center, 401 Willow Drive are slated to openin August as soon as staffing is complete and schedules are set.

NOR Staff will be available to take your calls at the centers. Due to anticipated increased call volumes, you may experience delays. Should you have a question and experience a delay in getting through via phone, please submit your question via the form available on our website at norfun.org.

 

​​ARE THE PARKS STILL OPEN?  

NOR Parks are OPEN! 

 

HOW DO I GET A REFUND?

Refunds for programs, classes and reservations that were cancelled in the period covering March 13, 2020 – June 30, 2020 will be applied to your household account.

Should you wish to receive your refund via check or credit card credit, please visit our website at norfun.org and click on the link on the homepage. Fill out and submit the form. Your refund will be processed in the manner you paid (check for those who paid by cash or check; credit card credit for fees paid by credit card). Please note: refund requests will take 3-4 weeks to process.

We appreciate your patience and understanding, as we continue to monitor this unprecedented situation and encourage you to stay up to date with COVID-19 facts through the CDC, the California Department of Public Health and the Kern County Department of Public Health.